Responsible Gambling at Rockstar

• Rockstar
• Rockstar Responsible gaming

If you've landed here, you're already doing something useful. Rockstar exists to give you accurate information about this operator — and part of that is being straight about how gambling can go wrong, what tools exist to manage it, and where to turn when those tools aren't enough.

Why responsible gambling matters

Gambling works best as a form of entertainment with a fixed budget and a clear stopping point. The difficulty is that the same features that make a game engaging — unpredictable outcomes, occasional large wins — can also make it harder to stop. That tension is real, and it doesn't only affect people with pre-existing vulnerabilities.

Knowing the signs early, and using the controls available to you, is the most practical thing anyone who gambles regularly can do.

Signs gambling is getting out of hand

These are concrete behaviours, not abstract risk factors. If several of them apply to you, or to someone you know, that's worth taking seriously.

• Chasing losses — depositing again specifically to recover money already lost
• Gambling with money set aside for rent, bills, or food
• Borrowing money to fund play, or selling possessions to do so
• Lying to family or friends about how much time or money is spent gambling
• Feeling restless or irritable when trying to cut back or stop
• Using gambling to escape stress, anxiety, or low mood rather than for enjoyment
• Spending significantly more time gambling than originally planned, session after session

Questions worth asking yourself

These are not a clinical diagnosis. They're a practical self-check — honest answers tell you whether your current habits need adjusting.

1. Have you gambled more in one session than you planned before you started?
2. Have you gone back to win back money you lost in a previous session?
3. Have you hidden gambling activity from people close to you?
4. Has gambling affected your sleep, work performance, or daily routine?
5. Have you used money intended for essential costs to fund gambling?
6. Do you feel a strong urge to gamble when you're stressed or upset?
7. Have you tried to cut down and found it harder than expected?
8. Have you felt guilt or regret after a gambling session?

Rockstar's control tools

The operator provides a self-exclusion option for players who want to step away from the site entirely.

Self-exclusion

To self-exclude, send a message to the Customer Support Department from the email address registered on your account, stating clearly that you wish to SELF-EXCLUDE. The request takes effect within 24 hours, disabling your account until further notice. This is not a temporary cooling-off period — the account remains disabled until you take further action.

If you use a self-exclusion service such as GamStop, registering there extends your self-exclusion across all UK-licensed gambling sites that participate in the scheme, without needing to contact each operator individually.

Practical limits that work

These are specific habits, not generic advice about being careful.

• Set a loss limit in cash terms before you deposit — decide on the exact amount you're comfortable losing and treat it as spent the moment you deposit it.
• Keep gambling and banking apps on separate devices if possible, so a session requires a deliberate step to start.
• Use your bank's built-in controls: most UK banks now let you block gambling transactions directly from their app.
• Track actual time spent, not just money — many sessions run longer than a player realises.
• Never gamble when tired, under the influence of alcohol, or in a low emotional state; the decisions made then are almost always regretted.

Where to get help in the UK

All of the organisations below offer free, confidential support. None of them require a referral or a crisis point to be reached before you contact them.

• GamCare — free counselling and advice; runs the National Gambling Helpline on 0808 8020 133 (free, 24/7).
• BeGambleAware — information, a self-assessment tool, and referrals to treatment.
• Gordon Moody — residential and online treatment programmes for people whose gambling has become a serious problem.

Blocking software

Gamban blocks access to gambling sites and apps across every device it's installed on — it's one of the most effective technical barriers available. BetBlocker is a free, multi-platform alternative that works across a wide range of devices and requires no ongoing subscription.

Protecting minors

Access to this site and to the operator it covers is restricted to players aged 18+. If you share a device with anyone under 18, parental-control software such as Net Nanny or Qustodio can block access to gambling-related content at the device level, independently of any operator controls.

If you have concerns about a young person's gambling behaviour, GamCare's helpline (0808 8020 133) can advise on next steps.

Questions about this page can be sent to [email protected]. For account-specific matters, contact the operator's support team directly.

Gambling should be entertainment, not a chore.

This site is for players aged 18 and over (18+) only. If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.